gooldsbet Privacy Policy

1  Scope of This Policy

This Privacy Policy applies to the following:

• The gooldsbet website (https://gooldsbet.lat) and all its sub-pages
• Our mobile-optimized platform and web application
• Customer service communications (live chat, email)
• Payment processing channels (bKash, Nagad, Rocket, bank transfer)
• Participation in bonuses, promotions, and VIP programs

  Personal identification information

When you register on gooldsbet or manage your account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only accounts for users aged 21 or above are approved)
• Mobile number (linked to bKash, Nagad, or Rocket verification)
• Email address
• Government-issued ID for identity verification (national ID card or passport details)

  Financial and payment information

To ensure secure transactions, we collect:

• bKash / Nagad / Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Wallet balance and transaction records

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. All financial transaction records are stored in encrypted form.

  Usage and technical information

Information collected automatically when you use our platform:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Login and logout date and time (Bangladesh Standard Time, UTC+6)
• Game play history and betting records
• Cookie and local storage data

3  How we use your information

We use the information we collect solely for the following purposes:

• Account creation, verification, and secure management
• Age verification (confirming 21+) and identity verification
• Processing secure transactions via bKash, Nagad, Rocket, and bank transfer
• Providing welcome bonuses (up to 100% up to ৳5,000), promotions, and VIP benefits
• Providing customer service and support (24/7 live chat)
• Fraud prevention and compliance with Anti-Money Laundering (AML) rules
• Enforcing responsible gambling policies
• Technical improvement of the platform and security monitoring
• Informing customers about relevant offers and updates (subject to consent)

  What we do not use your information for

We clearly state that gooldsbet will never use your information for the following purposes:

• Selling or renting to third parties
• Sending irrelevant advertisements or spam
• Any purpose other than those stated without your consent
• Sharing with unauthorized third parties

4  Disclosure of information to third parties

gooldsbet may share information with trusted third parties in limited circumstances and for specific purposes. These circumstances are as follows:

• Payment gateway partners (bKash, Nagad, Rocket) — solely to process transactions
• Game software providers (e.g., PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) — to provide gaming services
• Cybersecurity and fraud prevention agencies — only when verification is required
• Relevant authorities to fulfill legal obligations

Outside the cases mentioned above, we do not disclose your personal information to third parties under any circumstances.

  Third-party security standards

We obtain assurances of adequate protection of customer data from each of the third parties we work with. They are required to comply with our privacy standards and may not use this information beyond our specified purposes.

5  Data retention period

Your information is stored in accordance with the following guidelines:

• Active account data: retained until the account is closed
• Closed account data: retained for up to 5 years as required by law
• Financial transaction records: retained for the period determined by regulatory requirements
• Cookie and session data: deleted at the end of the session or when the set period expires

Once the set period ends, all data is securely deleted or anonymized.

  Security measures

We follow the highest industry standards to protect your information on the gooldsbet platform:

• 256-bit SSL encryption — applied to all data transfers
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Encrypted database storage
• Restricted staff access — only authorized personnel can view data
• Automatic detection and alerts for suspicious activity
• Firewall and DDoS protection

6  Cookie use and purpose

Cookies are small data files stored in your browser. gooldsbet uses the following types of cookies:

• Essential cookies: to maintain login sessions, keep security features active, and run the core functions of the platform — these cannot be disabled
• Functional cookies: to remember your preferred language, game settings, and interface preferences
• Analytical cookies: to collect usage data about the platform in order to improve the service (not personally identifiable)

You can disable all cookies except essential ones from your browser settings. However, this may limit some features of the platform.

7  Your rights

As a user of gooldsbet, you have the following rights:

• Access: the right to know what information we hold about you
• Right to rectification: the right to request correction of inaccurate or incomplete information
• Right to erasure: the right to request deletion of your information in certain circumstances (after fulfilling legal obligations)
• Right to restrict processing: the right to object to the processing of your information for specific purposes
• Right to data portability: the right to receive your information in a structured format
• Right to withdraw consent: the right to withdraw your consent at any time

To exercise these rights, contact us by email at [email protected] or speak with us via 24/7 live chat.

  Limitations on rights

In some cases it may not be possible to delete your information or restrict its processing, particularly when:

• The information is part of a legal obligation (e.g., financial records)
• An ongoing investigation or dispute resolution requires it
• Important public interest or security requires it

8  Age verification and minor policy

gooldsbet strictly prohibits any form of betting or gambling services for anyone under the age of 21. We:

• Collect date of birth at registration to verify age
• Re-verify through government-issued ID in cases of suspicion
• Do not intentionally collect or store any information belonging to minors
• If any minor's information is accidentally collected, it is immediately deleted and the account is closed

If you believe your child or any minor has used our platform, please contact [email protected] immediately.

9  Changes to the Privacy Policy

gooldsbet reserves the right to update this Privacy Policy from time to time. For any significant changes:

• The "Last updated" date at the top of the Policy will be changed
• Registered users will be notified by email of important changes
• Continuing to use the platform after any changes means you agree to the updated policy

We recommend that you review this page regularly to stay informed about the latest privacy policy.

  Related Policies

This privacy policy is connected to our other policies. Please read the following for more details:

• Terms & Conditions — Full terms for using the platform
• Responsible Gaming — Safe and responsible betting guidelines
• About Us — Detailed information about gooldsbet
• FAQ — Answers to common questions